Cancellation and Return policy

Cancellation Policy

Order Cancellation

• Before Shipment: You can cancel your order before it has been shipped. To cancel your order, please contact our customer service team at [customer service email] with your order details. Once the order is canceled, the full amount will be refunded to your original payment method within 7-10 business days.
• After Shipment: If your order has already been shipped, we are unable to cancel it. However, you can still return the item once it is delivered. Please refer to our return policy below for further details.

Subscription Cancellation

• If you have subscribed to any of our services, you can cancel your subscription at any time. To cancel, please log into your account and navigate to the subscription section, or contact our customer service team. Your subscription will remain active until the end of the current billing period.

Return Policy

Eligibility for Returns

• Products must be unused, in their original packaging, and in the same condition that you received them.
• Returns must be made within 30 days of the purchase date.
• Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.

Return Process

1. Initiate a Return: Contact our customer service team at [customer service email] to initiate a return. Please include your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
3. Shipping: Pack the item securely and ship it to the address provided by our customer service team. You are responsible for the return shipping costs.
4. Inspection and Refund: Once we receive your return, we will inspect the item. If the return is approved, we will process your refund to your original payment method within 7-10 business days. Shipping costs are non-refundable.

Exchanges

• If you need to exchange an item, please follow the return process to return the original item and place a new order for the replacement item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately at [customer service email]. Provide your order number and photos of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

• If you have any questions about our cancellation and return policy, please contact us at [customer service email] or [customer service phone number].